Frequently Asked Questions
Everything you need to know about your journey to healthier, stronger hair.
Are Polar Haircare products suitable for all hair types?
Yes, our formulas are dermatologically tested and specifically designed to nourish all hair textures, from fine and straight to thick and coily.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary depending on the destination.
Are your products cruelty-free and vegan?
Absolutely. Polar Haircare is committed to ethical beauty; all our products are 100% vegan and we never test on animals.
Can I return a product if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team to initiate a return or exchange.
Do your shampoos contain sulfates or parabens?
No, all Polar Haircare products are free from sulfates, parabens, and harsh silicones to ensure the long-term health of your scalp and strands.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.